At Clothes Doctor, we are experts in clothing care. Our range of laundry essentials extend the life of your garments, while making them smell and feel amazing.
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Our eco laundry detergents are different for a few reasons:
They have incredible scents that are made from essential oil based fragrances.
Each eco-friendly laundry detergent is uniquely designed to protect the specific fabric fibres.
Our formulations are highly concentrated so a little goes a long way!
Each of our eco detergents is 100% vegan and cruelty-free.
Packaged in aluminium bottles, our clothing care products will shine in your home, whilst minimising our shared impact on the planet.
Our eco-friendly clothing care products are a combination of the necessary cleaning agents to effectively clean your clothes and natural fragrances. To give the unique scents a curated selection of essential oils are added. Wherever possible, we avoid any harsh chemicals and toxins. To have information on specific product ingredients email support@clothes-doctor.com.
The aluminium bottles can be recycled, find out how your local council facilitates this here. Just wash your bottle out and recycle it! (Don't worry about the label, it's biodegradable!).
Of course! We have a lots of expert blogs helping you navigate the complicated world of clothing care. From protecting your wardrobe moths to handwashing cashmere, you can find our expert tips in our Clothing Care Journal here.
Yes, our wool detergent, scent bags and knitwear mists all have natural fragrances that we love but moths hate! You can explore our collection of moth-repellent products here. They're a fab, eco-friendly solution to keeping you wardrobe fresh and moth-free.
Yes, we are currently stocked in the likes of Harrods, The V&A, Ocado. To find out more about becoming a stockist, email us at orders@clothes-doctor.com
Subscriptions
Yes! When you subscribe to your eco-friendly detergents you can get 10% off each order.
If you subscribe to a bundle then you can get up to 20% off, plus free shipping.
Yes! You can get your favourite eco laundry detergents delivered straight to your home on subscription, as often as you'd like - without the hassle. Just select your favourite detergents and purchase on subscription.
You can subscribe to your favourite eco-friendly laundry detergents, just head to the product page and when adding to bag you will see the option to subscribe.
Nothing! Your subscription has already been moved across to our new service and you will get your next order as always. You can check out your portal here to manage your subscription.Ā
Enter your customer portal (the person icon in the top right of our website). Here you can edit your subscription frequency, delay it, skip it, pause it or cancel. After purchasing your first subscription, you will receive an email from us sharing instructions to access your portal.Ā
Sure thing, just log into your customer portal and opt to skip your next delivery, or email us at support@clothes-doctor.com for assistance.
Yes! In your customer portal you can add any one-time purchase products to arrive in the same shipment as your subscription order - so you only have to pay shipping the once. Good for you, good for the planet!
About Our Repairs Service
Our seamstresses are working hard to provide you with expert repair, alteration and restoration treatments for your garments. Simply request a quote and let us know what your items need. Our team will quickly get back to you with a personalised quote.
If you chooseĀ pre-paid return shipping, youāll receive a link in your confirmation email to print a shipping label. You then simply need to place your garments in a jiffy bag or box, stick the label on, and drop at your nearest CollectPlus Point (over 7,500 across the UK, find your nearestĀ here).Ā
If you chooseĀ self-post shippingĀ with only the return leg pre-paid, then weāll provide an address in your confirmation email to post your garments to.
An invoice for the full amount to complete your purchase will be sent along with the quote, and you can click the link to check out on our website.
Your completed order will be sent back to the shipping address you specified when you checked out. Please contact your seamstress if youād like to make any changes. All return shipping charges are paid upfront so thereās no hidden cost of this.
We aim for a 7-10 day turnaround time, but this depends on the order size and the work required. Sometimes we need to order materials like buttons or colour-matched zips which means the order may take longer.Ā We are happy to provide an estimate on arrival if requested.
We can provide an express service on request, at an additional cost. Please ask your seamstress for more information.
We recommend that for shortening services like sleeves, trouser hems etc, you turn the hem over and pin the item with a single safety pin to show us the new length you'd like. For resizing garments the best method is to include a clearly marked item for us to copy - for example, for a shirt alteration, send us your best fitting shirt to copy from. You can also include measurements in the notes before you add the service to your basket.
It is very rare that customers are not happy with our work, but if you are disappointed when you receive your item back, please get in touch with us straight away so that we can try and fix it. Usually we will either redo the work free of charge, or if this isn't possible we'll refund you the cost of the work.
We offer a three month guaranteeĀ on all our work to cover the areas we have worked on.Ā
Shipping & Returns
We aim for you to receive your order in 72 hours.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For more information on our shipping costs see here.
We ship all orders with the courier DHL who provides full tracking door-to-door with all orders aimed to be delivered within the targeted timeframe of 48 hours.
If you think your order has been lost, please send an email with your name and order number to support@clothes-doctor.com and our customer service team will assist you.
If your order is damaged, incorrect or missing any items, please email support@clothes-doctor.com with photographs of your order. We accept all returns for unwanted products within 30 days - just send them back to us along with your order number and a note outlining your refund request and issue.
For more information on our returns policy please read here.
Contact Us
We aim to respond to all email enquiries within 1-2 working days.
For customer service help, please email support@clothes-doctor.com
For seamstress and repair enquiries, email clothes.doctor.quote@gmail.com
For marketing and collaboration enquiries email office@clothes-doctor.com
For stockist enquiries orders@clothes-doctor.com
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