Returns Policy

Returns Policy

Thank you for ordering from Clothes Doctor!

We hope you love your products when they arrive. However, should anything not be to your satisfaction, this Returns Policy outlines your options.

If you have any questions or need further help, please contact us at support@clothes-doctor.com.

Product Returns

Cancellations:

You may cancel your order any time before it has been picked and packed. Please email us at support@clothes-doctor.com and allow up to one working day for a response.

Unwanted Items:

If you change your mind, you have 30 days from the date of delivery to return your item(s):

  • Unopened products will be refunded in full to your original payment method.
  • Opened products will be refunded as store credit only.
  • Products returned outside of the 30 day window will be refunded as store credit only, at our discretion.

There’s no need to contact us before returning an unwanted item - simply send it to the address below with your name, address, and order number enclosed.

Returns Address:

Clothes Doctor

Unit 72b Clywedog Rd E, Wrexham LL13 9XE

Please allow up to 14 days after receipt of your return for us to process it. If you haven’t heard from us after that time, email support@clothes-doctor.com and we’ll be happy to help.

We recommend using a tracked postal service and keeping your receipt. Clothes Doctor is not liable for any lost or damaged returns.

Faulty or Damaged Items

If your order is incorrect, damaged, or contains a faulty product, please email support@clothes-doctor.com within 30 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Our Customer Service team will assess the issue and arrange a replacement. You’ll also receive instructions on what to do with the faulty item (e.g. keep, dispose of, or return).

Frequently Asked Questions

Can I exchange an item?

We don’t offer direct exchanges. Please return your item for a refund (or store credit) and place a new order for the item you want instead.

What if I haven’t received my order?

If your parcel is delayed or missing, please email support@clothes-doctor.com and we’ll investigate as quickly as possible. You can also check our Shipping Policy for more information.

What if I can’t get to a post office?

You may be able to book a free Royal Mail home collection here: https://send.royalmail.com/collect/youritems. If you’re having trouble, just let us know and we’ll help.

Are you a B2B customer?

Please contact our Sales Team at sales@clothes-doctor.com for all returns or order queries.

Fair Use Policy

We monitor return activity to ensure our returns policy is not being misused. If we notice unusual patterns, we may get in touch to discuss it.