Returns Policy
Thank you for ordering from Clothes Doctor!
We hope that you will love your products when they arrive with you! However, should anything not be to your satisfaction, we invite you to review our Returns Policy. If you have any further questions or queries, please contact us at support@clothes-doctor.com.
Product Returns
Cancellation:
You may cancel your order at any point up until the time of dispatch by contacting us at support@clothes-doctor.com.
Please allow up to one working day for our Customer Support Team to respond to your query.
Missing or Faulty Items:
We do our best to ensure that every order we send out is correct and of the highest possible quality. However, mistakes can happen.
Should your order be incorrect or contain a faulty product, please email support@clothes-doctor.com with photographs and a description of the issue within 30 days of delivery and our dedicated Customer Support Team will arrange for a replacement to be sent as soon as possible.
Refund:
As much as we love our products, we do understand that not everything will be to everyone’s taste. As such, you have 30 days from the date of delivery to return your products to our warehouse for a full refund.
Returns Address:
Clothes Doctor
Unit 10 Allstore,
Pendown Cross Business Park,
Pendown Cross,
Truro, Cornwall
TR4 9NE.
When returning your product(s), we ask that you enclose your invoice, or alternatively a piece of paper including your full name, address and order number, so our team can process this for you in a timely fashion. However, please note that it can take up to 14 days for this to be actioned upon our receipt of the parcel. If you have not received any update from us within this timeframe, please contact us at support@clothes-doctor.com so we can resolve this for you as soon as possible.
Clothes Doctor does not accept liability for any lost or damaged items. We recommend using a tracked service and retaining your receipt to lodge a complaint with the courier in the event that the parcel gets lost.
Services Returns Policy
Please read below our policy for refunding any garment that has had used the Clothes Doctor repairs service.
Cancellations:
You may cancel your order for a full refund any time until the day of collection or dispatch.
We Cannot Complete Our Work:
In the rare scenario that the item reaches our workshop and we realise we can't complete the work, we will remove the relevant charge from your order and return it to you when any other items have been repaired or altered. If it is the only service in your order, then we will return it to you free of charge.
If You're Not Happy With Our Work:
It is very rare that customers are not happy with our work, but if you are disappointed when you receive your item back, please get in touch with us straight away so that we can fix it if possible. Typically, we will either redo the work free of charge or if this isn't possible we'll refund you the cost of the work.
FAQs:
Can I exchange an item?
Unfortunately, we do not currently accept exchanges. If you have made a mistake on an order or would like another product instead, you will need to either cancel the order or return the original item for a refund, then place a new order.
What if I have not received my order?
In the case of a delayed or lost order, please contact us at support@clothes-doctor.com and our team will investigate to ensure you get your products as quickly as possible.
Please see our Shipping Policy for further information on dispatch and delivery times.
What happens if I can’t get to a post office to return my order?
We understand that life can get in the way. However, the sooner you contact us, the sooner we can find a resolution that works for you. If you’re based in the UK it is also very quick and usually free to book a Royal Mail collection from home: https://send.royalmail.com/collect/youritems
For any other questions, please feel free to contact us at support@clothes-doctor.com and we will be happy to help.