Shipping Policy

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Delivery Times & Shipping Costs

 

Working days exclude weekends and public holidays.

Tracking links are emailed automatically when your parcel is dispatched.

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Pre-Orders & Out-of-Stock Items

If your order contains a pre-order item or an item that is out of stock, your entire order will be held and dispatched together once everything is available - unless you tell us otherwise. If you’d like your in-stock items sooner, the easiest way is to place a separate order.

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Address Changes

If you need to change your shipping address:

• For standard product orders, visit: clothes-doctor.com/account

• For subscription orders, visit: clothes-doctor.com/subscription
  
  

If your order has already been placed and you entered the wrong address, please email support@clothes-doctor.com as soon as possible.

Please note:

• We require 1 working day to respond to customer support emails.
• Due to our efficient pick and dispatch operation, it may not be possible to amend addresses once your order has entered the packing stage.
• Unfortunately, we cannot guarantee changes for incorrect addresses entered at checkout.
  

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Track Your Parcel

• Track Royal Mail
• Track EVRi

Your personal tracking link will also be included in your shipping confirmation email.

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Customs & Import Duties

For orders delivered outside the UK, customs duties or import taxes may apply. These are the responsibility of the recipient and vary by country. These fees are not included in your Clothes Doctor order total.

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Shipping Costs & Returns

If you return items that are unwanted or ordered in error, we reserve the right to withhold the original shipping charge from your refund.

If your item is damaged, incorrect, or faulty, please contact support@clothes-doctor.com with your order number and photos so we can arrange a replacement and advise on next steps.

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Still Have Questions?

We’re here to help! Just email support@clothes-doctor.com and our friendly team will get back to you as quickly as possible.