How does your online service work?
Our team is working safely from home to provide you with expert repair, alteration and restoration treatments for your garments. Simply request a quote and let us know what your items need. Our team will quickly get back to you with a personalised quote.
How can I get my clothes to you?
- If you choose pre-paid return shipping, you’ll receive a link in your confirmation email to print a shipping label. You then simply need to place your garments in a jiffy bag or box, stick the label on, and drop at your nearest CollectPlus Point (over 7,500 across the UK, find your nearest here).
- If you choose self-post shipping with only the return leg pre-paid, then we’ll provide an address in your confirmation email to post your garments to.
How do I pay for the work?
An invoice for the full amount to complete your purchase will be sent along with the quote, and you can click the link to check out on our website.
How do I receive my clothes once the work is complete?
Your completed order will be sent back to the shipping address you specified when you checked out. Please contact your seamstress if you’d like to make any changes. All return shipping charges are paid upfront so there’s no hidden cost of this.
What if I am just ordering products?
If you are just ordering products, then we'll send your order out directly with Royal Mail's 48 tracked service.
What if I am ordering products and services?
If you have both products and services in your cart, then we'll hold the products for you until your garments are ready and send them together, unless you tell us otherwise.
How long does your service take?
We aim for a 7-10 day turnaround time, but this depends on the order size and the work required. Sometimes we need to order materials like buttons or colour-matched zips which means the order may take longer. We are happy to provide an estimate on arrival if requested.
Do you provide an express service?
We can provide an express service on request, at an additional cost. Please ask your seamstress for more information.
How do you fit items for alterations?
We recommend that for shortening services like sleeves, trouser hems etc, you turn the hem over and pin the item with a single safety pin to show us the new length you'd like. For resizing garments the best method is to include a clearly marked item for us to copy - for example, for a shirt alteration, send us your best fitting shirt to copy from. You can also include measurements in the notes before you add the service to your basket.
How do I book a fitting or consultation?
If you require something a little more bespoke, need some advice, or simply need a hand pinning, we recommend that you request to book an online fitting with a member of our team to show your seamstress what you need.
What if I'm not happy with the work that's been done?
It is very rare that customers are not happy with our work, but if you are disappointed when you receive your item back, please get in touch with us straight away so that we can try and fix it. Usually we will either redo the work free of charge, or if this isn't possible we'll refund you the cost of the work.
Can I use more than 1 discount code on my order?
No, you can only use one discount code per order.
Is your work guaranteed?
We offer a three month guarantee on all our work to cover the areas we have worked on.